Privacy Policy
Last updated: 22 October 2026
About this policy
Eden Collective (ABN 25 651 198 659) ("we", "us", "our") respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us, book a session or use our services.
We are committed to handling personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What personal information we collect
Depending on how you deal with us, we may collect:
- Your name, business name, email address, phone number and postal address.
- Details you share in enquiries, booking requests, emails and phone calls.
- Information needed to deliver our services, such as business records, financial information, system access details or brand materials you provide.
- Billing and payment information.
- Basic technical information when you visit our website, such as your IP address and browser type, which is collected automatically by our website hosting provider (WP Staq) and the third-party services described below.
How we collect personal information
- Directly from you, when you contact us by email, phone or through our website, book a Discovery Session, or engage our services.
- From third parties you authorise, such as your accountant, staff members or software providers, when needed to deliver our services.
- Automatically, through the technology that runs our website.
Dealing with us anonymously
You can choose to deal with us anonymously or using a pseudonym where that is practical, but we may not be able to provide our services without some personal information.
Why we collect and use personal information
- To respond to your enquiries and manage bookings.
- To provide, manage and improve our services.
- To invoice you and manage our accounts.
- To communicate with you about your engagement.
- To send you updates or marketing, where you have agreed to receive them. You can unsubscribe at any time.
- To meet our legal and regulatory obligations.
Who we share personal information with
We do not sell your personal information, and Eden Collective does not receive any referral fees for referring you to third-party services. We only share your information where needed for the purposes above, including with:
- Service providers who help us run our business, such as our email, booking, website hosting, online form and accounting software providers.
- Subcontractors who help deliver our services, who are required to keep your information confidential.
- Your authorised representatives, such as your accountant, when you ask us to.
- Government agencies or others where required or authorised by law.
Overseas disclosure
Some of our service providers, including Microsoft (email and online bookings), SMTP2GO (website email delivery) and Xero (accounting and invoicing), may store or process information on servers located outside Australia, including in the United States. Our website itself is hosted in Australia. We take reasonable steps to use reputable providers with appropriate privacy and security practices.
Cookies and website technology
Our website does not currently use analytics or advertising cookies. If you use our online booking page, Microsoft Bookings may use cookies as described in Microsoft’s privacy statement.
If we introduce analytics or other tracking tools, we will update this policy.
How we store and protect personal information
We store personal information electronically using secure, access-controlled systems. We take reasonable steps to protect it from misuse, interference, loss and unauthorised access, modification or disclosure. When we no longer need personal information, we take reasonable steps to destroy or de-identify it, unless we are required by law to keep it.
If a data breach is likely to cause serious harm, we will act promptly to contain it and notify affected individuals and the Office of the Australian Information Commissioner (OAIC) where required under the Notifiable Data Breaches scheme.
Accessing and correcting your information
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, usually within 30 days. If we refuse a request, we will tell you why.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
Contact us
- Email: help@eden-collective.com.au
- Phone: (07) 2113 4014
- Office: 97 Boundary Street, West End QLD 4101, Australia
- Post: PO Box 3007, Yeronga QLD 4104, Australia
Changes to this policy
We may update this policy from time to time. The latest version will always be available on our website.